Virtual Therapy

Virtual sessions work in much the same way as traditional therapy sessions with only one significant difference – the therapist and the client are not in the same room.

Sessions are scheduled at an appropriate and suitable time and day for each party, who then log-in via an agreed, secure video platform. The therapist and client can see and hear each other in real-time during the session via the use of webcams and headsets. Through this virtual environment, they can interact with each other, and the therapist uses the same traditional techniques and activities they would use in a face-to-face therapy session

Clients can get the same type of counselling as face to face counselling only this time it is carried out virtually.

Available Platforms

We offer Virtual Therapy via a range of platforms which include: Skype, WhatsApp, Zoom, Cisco Webex and Microsoft teams and ordinary phone calls. The client is at liberty to choose what platform works best for them.

(For phone calls it is the responsibility of the client to call the therapist)

Informed Consent

As in face-to-face contact, clients are informed about the nature of the service being offered. The client will be informed on the circumstances in which confidentiality can be broken. These include….


• If there is evidence of clear and imminent danger of harm to self and/or others, as a counsellor I am legally required to report this information to the authorities responsible

• As a counsellor if I am aware or strongly suspect, physical or sexual abuse or neglect of any person under 18 years of age I must report this information to the relevant child protection services.

• Should a court order be issued by a judge requiring me as your counsellor to release information contained in my records or require me as a counsellor to testify in a court hearing

Safety of Clients

At Resilience Psychology Counselling Practice, we take reasonable steps to ensure that clients are in a safe physical environment and are informed about the safe use of technologies, e.g. that adequate security measures needed to protect sensitive information shared during therapy.

Ethical Considerations 

The provision of Kenya Counselling Psychological Association requires each member to observe the highest level of ethical standards, according to the ethics that govern the practice of counselling and psychology. Due to the sensitive nature of therapy, privacy and confidentiality of the clients served during the course of therapy is of paramount importance. Any limits to confidentiality will have to be communicated to the client first.

We are ethically and legally bound by privacy laws to not share details about client’s teletherapy sessions with third parties, just as with face-to-face sessions. We must ensure the therapist and client is in a private and secure room before engaging in any teletherapy sessions. Sessions should not be recorded or shared.

Registered with Kenya Counselling Psychological Association